Katie Thoele: Celebrating A Decade of Customer Service at DaVinci Roofscapes
If you’re a homeowner calling into the Customer Service Department at DaVinci Roofscapes, you’re in good hands. Our team of experts can help you with everything from finding a roofing contractor to creating a custom color for your synthetic shake or imitation slate roof.
Now, if Katie Thoele answers your call, you’re even more fortunate. That’s because she is a project specialist with 10 years of experience in handling homeowner inquiries.
“They call me the original DaVinci Wizard!” says Thoele. “I’ve handled thousands of homeowner inquiries over the years and we’ve always been able to work our magic to make sure every customer gets the personalized service they need.”
You won’t feel any time pressures when calling DaVinci with your questions. According to Thoele, the average call can last up to 20 minutes.
“Selecting a roof is a personal process,” says Thoele. “The longer I talk with someone the more I get to know about the style of their home, their lives and even their pets and vacation plans! We’re building a relationship that is often continued through future calls as we personally walk them through the entire roof purchase experience.
“There’s no ‘set limit’ on our calls or our relationship with homeowners. I worked with one Texas homeowner who had at least 20 calls with me. Each call was about 25 minutes. We sent him seven sets of custom color roofing tile samples. The project took 160 days from start to finish, and when completed he had a sensational-looking roof.”
Thoele works with the goal of providing peace-of-mind, product information and basic support to homeowners in need of roofing advice. “Over the years I’ve seen the DaVinci composite roofing product we manufacture become more and more popular with consumers,” says Thoele. “We receive calls from people referred by a roofing contractor or who have simply driven around and seen our polymer roofing on other homes.
“In many ways, I believe I have the best job at DaVinci. I get to help people make important roofing decisions related to a product I really believe in that can make a long-lasting impact on their homes.”