Province Slate Salvages Roofing Disaster
Get ready to feel mad. And frustrated. And sad. That’s exactly what Alan and Paige Sanders felt when their home builder scammed them. However, in the end, they also feel extremely grateful to an honest roofer who turned a horrible situation into a much better one.
Here’s their story.
Three years ago Alan and Paige decided to have a home built in Auburn, Alabama. The Auburn University fans were excited. They found a builder, checked out his references and past projects, and started design work with an architect. Living an hour and a half away, they supervised the project long distance.
About six months after construction started, things began to head south. The builder said the high end superior shingles they requested wouldn’t be available for nine months. After checking in Auburn with a friend, they were told the product was readily available. They hopped in the car and headed to Auburn. When they got there, they found their house already had a roof on it — a very low end asphalt shingle roof.
“The wrong underlayment was used and it wasn’t even installed to code in some areas,” says Paige Sanders. “That roof situation was the tip of the iceberg of problems with that builder.”
Builder Skips Town
Fast forward through months of troubles. The builder used cheaper materials than what their building contract called for. He pocketed the difference in price. He didn’t pay subcontractors for their work. Eventually he owed so many people that he went into hiding. Then he’d show up in another state scamming more families out of their money.
As you can imagine, the Sanders have filed suit against the builder personally, as well as his business. They’ve also filed a claim with the Alabama Home Builders Licensure Board, which is the state’s governing body over contractors. Other clients are also suing the same builder for similar problems. (See helpful tips at the bottom of this article.)
However, that’s not where this story ends. Because the roof was such a problem, it’s only the beginning.
Roofer-Recommended Province™ Slate
After moving into the Auburn house, the roof leaked constantly and demanded attention. The Sanders understood how bad the situation was. They decided to start from scratch.
Paige loved the look of traditional slate. However, she knew the cost of extra framing to carry the weight of the slate, along with the cost of materials and labor, were out of their budget. So she decided to look at composite slate materials.
“I called and got samples of different shingles,” says Sanders. “Hands down, without a question, DaVinci is the best product we saw on the market. Their tiles look real and I like how they’re made.”
The Customer Service team at DaVinci put Paige in touch with their regional representative, Mike Franck. Once he heard the story of the roof, he contacted Will Boyd with Renewal Roofing. Mike asked Will to travel from Atlanta to Alabama to meet with the Sanders.
“I couldn’t believe what I was seeing on this roof,” says Boyd, owner of Renewal Roofing, LLC a DaVinci Masterpiece Contractor. “The roof was only two years old but it was a complete mess. There was no choice other than to remove it and start again. I knew right away that the DaVinci Province Slate could transform this house and make a beautiful home exterior look even better.”
Finding Will Boyd
For insurance purposes, the Sanders had to get four roofing inspections and estimates. They did so and chose Renewal Roofing, even though the company was higher than the other DaVinci bid by $18,000.
“Meeting Will was like meeting a family member for the first time,” says Paige. “Alan and I instantly liked him. Then, spending time with him while making the decision to replace the roof, we really trusted him. He was professional, friendly and sincere. His expertise was worth the peace of mind of knowing our roof would finally not leak!”
New Roof, New Chapter
The faith placed in the Renewal Roofing team was worth it for the Sanders. Will convinced them to choose the Slate Black color to create a striking contrast with their white home. Once the roofer-recommended Province Slate tiles started going up, both Paige and Alan loved the look.
“Will is a great communicator,” says Sanders. “He let us know a timeline, did what he said he would, and then some. He protected our landscaping and even made sure our three dogs had outdoor access. The crew was professional and courteous. They worked through extremely hot temperatures and got the job done. The composite slate roof looks simply terrific and it’s bone dry inside our house!”
Now that the roofing nightmare is finished, neighbors, realtors and even the dumpster guy have all stopped by to complement the Sanders on their DaVinci roof. While they may have started out with the worst roof in the neighborhood, they’ve definitely ended up with a positive experience with both their DaVinci composite slate roof and their roofer!
“The Sanders are some of my favorite clients in all my 20 years experience,” says Boyd. “Helping them was way more like helping family. They had a really rotten builder experience. Coming in and getting their home dry, with a reliable roof overhead, is truly rewarding.”
Don’t Get Scammed
- Federal Trade Commission: How to Avoid a Home Improvement Scam
- National Association of Home Builders: Don’t Get Scammed – Find a Quality Contractor
- What Recourse You Have Against a Home Builder if Your Dream House Becomes a Nightmare
- How to Find a Roofer
- Checking Out Roofer References
